Terms of Service

4.1 Account Registration

Access to the Services requires creation of an account and issuance of one or more API keys.

4.2 Account Responsibility

Customer is solely responsible for:

• •All activity conducted through its account or API keys
• •Maintaining the confidentiality and security of credentials
• •Any use by employees, contractors or third parties

Agent Human is not responsible for unauthorized access resulting from Customer's failure to secure credentials.

5.1 Pricing Model

The Services are billed on a subscription and/or usage-based basis, as specified at the time of purchase or in an applicable order form.

Fees may include:

• •Recurring subscription fees
• •Usage-based fees calculated by consumption (e.g., minutes, requests or compute)
• •One-time charges, where applicable

All fees are exclusive of applicable taxes unless stated otherwise.

5.2 Payment Processing

Payments are processed by a third-party payment processor, such as Stripe. Customer authorizes Agent Human to charge the designated payment method for all applicable fees.

Agent Human does not store full payment card details.

5.3 Subscription Billing and Renewal

Subscriptions are billed in advance on a recurring basis (e.g., monthly or annually) and automatically renew unless canceled prior to the end of the current billing period.

Cancellation prevents future charges but does not retroactively refund amounts already paid.

5.4 Usage-Based Billing and Metered Charges

Usage-based fees are calculated based on Customer's actual consumption of the Services during the applicable billing period.

Once usage is incurred, corresponding charges are final, non-refundable and not reversible.

Customer acknowledges that usage may be reported asynchronously and reflected in billing with delay.

5.5 Plan Changes (Upgrades and Downgrades)

If Customer upgrades or downgrades a subscription plan:

• •A new billing cycle may begin immediately or at the next renewal
• •Unused included usage from the prior plan may expire or be adjusted
• •Usage already consumed remains billable and non-refundable

Agent Human is not obligated to preserve pricing or usage entitlements from prior plans.

5.6 Credits, Included Usage and Expiration

Included usage allowances or promotional credits:

• •Expire at the end of the applicable billing period unless stated otherwise
• •Have no cash value
• •Are non-transferable and non-refundable

Unused usage does not roll over unless expressly specified.

5.7 Failed Payments and Suspension

If a payment fails or is disputed:

• •Charges may be retried automatically
• •Access to the Services may be suspended or limited
• •API keys may be revoked for prolonged non-payment

Customer remains responsible for all accrued charges.

5.8 Taxes

Customer is responsible for all applicable taxes, duties or governmental charges arising from use of the Services, excluding taxes based on Agent Human's net income.

5.9 No Refunds

Except where required by law:

• •All fees are non-refundable
• •Usage-based charges are final once consumed
• •Partial billing periods are not prorated upon cancellation

5.10 Disputes and Chargebacks

Customer agrees to contact Agent Human prior to initiating any chargeback or payment dispute.

Unauthorized or excessive chargebacks may result in immediate suspension, termination or permanent revocation of API access.

5.11 Billing Records and Accuracy

Customer must maintain accurate billing and contact information and review invoices promptly.

Billing disputes must be reported within thirty (30) days of the invoice date, after which charges are deemed accepted.

5.12 Payment Processor Availability

Agent Human is not responsible for downtime, errors or delays caused by payment processors or third-party billing systems.

5.13 Changes to Fees

Agent Human may modify pricing or fees with reasonable advance notice. Fee changes do not apply retroactively.

11.1 Definition

"Customer Content" means audio data streamed by Customer to the Services.

11.2 Ownership

Customer retains all ownership rights in Customer Content.

11.3 License

Customer grants Agent Human a limited, non-exclusive, worldwide license to process Customer Content solely to provide, maintain and improve the Services.

Customer Content is not used for AI model training unless explicitly agreed in writing.